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Service Terms Policy

Updated: 10/27/23

Refund Policy

As all calls are pre-approved by the client before being invoiced/billed, refunds will not typically be provided. Once a call is approved, the client takes responsibility for that lead. The client has full discretion on which calls to approve based on their own quality standards.

Delivery & Quality

Policy We will deliver exclusively “piano-related” moving inquiry calls to clients. However, no particular volume or quality of calls is guaranteed. Calls may vary significantly in duration, relevancy to client services, and lead quality based on uncontrollable factors. The client maintains responsibility to vet and engage each caller at their own discretion.

Cancellation Policy

Clients may choose to cancel or suspend lead delivery/services at any time without penalty. Any approved yet unbilled calls prior to cancellation will still be subsequently invoiced per the client’s dashboard approval.

Call Monitoring & Privacy Policy

All inbound calls will be recorded and made available for quality assurance purposes to both the client and our company. Call recordings will be permanently deleted 30 days after initial call delivery date. We will not share or disclose any call recordings or client dashboards to external parties absent a subpoena or data request required by law.

Billing Terms & Payment Policy

Clients will be invoiced on a weekly basis for any new inbound calls they have pre-approved in their dashboard over the prior week at the agreed rate (for example $15 per call). Invoiced amounts will be withdrawn automatically via ACH payment from the client's linked payment account on a weekly basis. Failure to pay may result in call delivery suspension.